Refund and Returns Policy

This Refund and Returns Policy outlines the terms applicable to bulk industrial scrap transactions conducted through BuySellScraps. Due to the nature of international trade, container shipments, and bulk material handling, specific conditions apply to returns and refunds.

1. Nature of Products

We trade bulk plastic and metal scrap materials intended for industrial processing and manufacturing use. Materials are sold based on agreed specifications, grading standards, and contractual terms prior to shipment.

2. Inspection Before Shipment

All materials are inspected and verified before dispatch. Buyers may request:

• Photos or video confirmation
• Material grading documentation
• Third-party inspection (if arranged in advance)

Once shipment has been approved and dispatched, the transaction is considered finalized under agreed trade terms.

3. Returns Policy

Due to the bulk and industrial nature of scrap materials, returns are generally not accepted once containers have been loaded and shipped, except in cases where:

• The delivered material significantly differs from the agreed specification
• There is documented evidence of shipment error

Any discrepancy must be reported within 48 hours of container arrival, supported by photographic and inspection evidence.

4. Refund Conditions

Refunds, if applicable, will only be processed after internal review and verification of the claim. Depending on the situation, resolutions may include:

• Partial refund
• Replacement shipment credit
• Mutually agreed commercial adjustment

Refund timelines vary depending on payment method and international banking processes.

5. Payment Terms

Payment structures are agreed per contract and may include advance payment, letter of credit, or other secured trade terms. Once funds are cleared and shipment is dispatched under contract, standard refund rights may not apply unless a verified contractual breach occurs.

6. Cancellation Policy

Orders may only be canceled prior to material processing or container loading. Once loading has begun, cancellation requests cannot be guaranteed.

7. Contact for Claims

For any shipment-related concerns or claims, contact us immediately at: info@buysellscraps.com

Please include shipment reference details, container number, and supporting documentation for review.

8. Policy Updates

This Refund and Returns Policy may be updated periodically to reflect operational or regulatory changes. The current version published on this page is considered effective.